Refunds are processed by the Billing Department during their normal hours of operation: Monday through Friday, 9am – 5pm Eastern Time (closed on Federal holidays). All transactions are subject to the following Refund Policies:
All customers have the right to a full refund within 24 hours of initial services rendered if work has not been completed. We will simply do a restore to the state the listing was in before we worked on it and refund 100% of the purchase price after we have had a customer support representative, gain access to the listing and revert and changes.
Customers displaying buyer’s remorse, or customers that are being pressured by a third party to cancel services, are not considered valid grounds for a refund. We take great pride in our work and no refunds will be issued if the work has been completed. All calls are recorded and if a customer claims he’s interested in SEO services (such as Voice Search Activation) work will be considered fulfilled and no refund will be issued.
If the customer is not satisfied with the state of a service, a second service attempt will be made at no additional cost. The customer will need to give our technicians access to the listing to have the remaining issues resolved within 7 business days of sale. Should our technicians fail to resolve the issue within 7 business days of the original purchase date, a full refund will be issued. To qualify for the full refund, the customer must give our technicians an adequate opportunity for a second repair attempt within that seven day period. Refunds are only issued if the customer has given us seven business days to fix the issue at hand and we are not able to do so.
